RETURN POLICY

All sales are final. We are not accepting returns or exchanges at this time unless the item received is defective. For any claims on defective items contact us at carl@carlsatelier.com.

Please provide your order number and details of the defective product.

ORDER/SHIPPING PROCESS

Tracking information will be provided once the order has been processed and shipped

Any additional shipping costs due to refused or returned packages are the responsibility of the customer

When placing your order, it is important to submit accurate shipping information. We will only ship to the address provided and will not be liable for lost packages, due to incorrect shipping information. We will not ship to P.O.Boxes.